Endeavor Consortium Work Group

Quarterly meeting

Council on Postsecondary Education, Frankfort, KY

September 8, 2006, 1:00 p.m.

 

Present

Shirley Ackerman (KY Hist. Soc.), Perry Bratcher (NKU), Ilona Burdette (St. Catharine College), Rose Davis (WKU), John Detwiler (KDLA), Paul Fuller (KCTCS), Julie Gilmore (KWC), Margaret Prentice Hecker (KSU), Ray Hyatt, Jr. (UK), Tari Keller (UK), Don Kim (Murray State), Todd King (EKU), Leonor Lopez (KSU), Aleeah McGinnis (Murray State Univ.), Sheri Myers (NKU), Granuaile O’Flanagan (Morehead State Univ.), Mark Paul (U of L), Cathy Reilender (Midway), Nelda Sims (WKU), Michael Stapleton (KCTCS), Clara Stethen (St. Catharine College), Kelly Vickery (UK), Enid Wohlstein (KYVL)

 

Guests

Patrick Jones, Sales, Endeavor Information Systems, Inc.

John Rose, Director of Sales, Eastern Region, Endeavor Information Systems, Inc.

Kay Stanley, Manager, Product Release and Integration Group, Endeavor Information Systems, Inc. (by teleconference link)

Linda Voyles, Endeavor Information Systems, Inc. (by teleconference link)

 

 

Meeting called to order at 1:00 p.m. by Tari Keller, moderator

 

Introductions

 

Introductions around the table.  Aleeah McGinnis introduced Don Kim, the new Systems Librarian for Murray State.

 

Oracle Patches

 

Conference call with Kay Stanley, Endeavor Information Systems, Inc.

 

Kay Stanley explained Oracle patches via teleconference link.   Oracle patches are applied at each upgrade.  The patches are cumulative.  If a site wishes to apply a cumulative patch in response to a specific threat, Endeavor can do it between upgrades for a fee.  SupportWeb has a more complete explanation.

 

The patches are designed to address Internet security threats specific to Oracle and the AIX operating system that are used by Voyager.  Threats and vulnerabilities are  published by the Carnegie-Mellon Computer Emergency Response Team (CERT).  When a CERT alert is published that could possibly affect the Voyager database or operating system, Endeavor alerts primary Voyager contacts and Voyager-L.  Most CERT advisories don’t apply, because of the way EISI implements Voyager.  EISI takes proactive approach, but advises each site to evaluate its own security needs.

 

Endeavor update

 

Continuation of conference call with Linda Voyles, Endeavor Information Systems, Inc.

 

Linda Voyles listed the following items:

 

  • Voyager 5-05 patch.  Fixes:  Sorting, OCLC 9-digit numbering, ISBN-13 (partial).  No client change required, unless SysAdmin for Analyzer.  UK has new binaries, but should also plan to upgrade.  Standard Voyager patch, applied database-by-database.  Very limited, focused on these few things.  OCLC’s new numbering begins in November (see OCLC website).

 

  • Voyager 6.2 patch.  ISBN-13, plus fixes for 40 or so bugs with high customer “me too’s”.  This patch will be incorporated into our consortial upgrade in January.

 

  • Voyager 7:  Scheduled for release in late 2007.  Will include some enhancements requested through the old enhancements process.  The list of enhancements will be determined by popular vote in the coming months.  The voting process for Voyager sites will be announced on Voyager-L.

 

  • Analyzer:  Set for general release next week.  Will include report sharing capability.

 

  • Meridian 1.5:  Planned for release in May 2006.  Will include improvements to workflows.  Also will incorporate a Web Services link to WebVoyage.  Next release Q2 2007.

 

  • Discovery Finder, Discover Resolver:  These re-branded digital products are in implementation, as planned.  See canned demos at the corporate website (http://www.endinfosys.com/).

 

  • Staff updates:  The following staff appointments were announced:  Katherine Harnish (Director of Product Management for Voyager, Analyzer, Meridian); Mike Dicus (Product Manager for Voyager); Char Chase (Product Manager for Digital products); Louis Leuzzi  (Vice President of Global Sales)

 

  • EndUser 2007, April 26-28.  In early planning stage.  Informational website will be made available some time in October.

 

After the conference call was ended, discussion followed about individual and group concerns regarding Endeavor’s delays since the last upgrade in providing a basic service (sorting) to many of our library catalogs.  The suggestion was made that the group consider withholding payment if something like this happens again.

 

It was also noted that:

 

  • Murray State and Midway College are still without sorting more than a year after the August 2005 (Voyager 5) upgrade broke the sort feature. 

 

  • Incomplete upgrades were frequently reported on Voyager-L

 

  • Bug fixes appear to be targeted at a narrow group of libraries, with the unfortunate effect that they often simultaneously break functionalities for other libraries

 

  • The sorting problem at Murray State is still unresolved because of communication difficulties with the West hub administrator.  E-mail requests for his assistance have gone unanswered.

 

Patrick Jones offered to mediate contact between Endeavor and the hub administrators for resolving the sorting problem for Murray State and Midway College.

 

Analyzer demo - Patrick Jones and John Rose

https://support.endinfosys.com/cust/voy/products/analyzer.html

 

Analyzer is the Web-based reporting tool for use with Voyager.  It is also bundled within Meridian.  It is built on ReportNet by Cognos, a reporting suite used by Fortune 500 companies.  A quote generating tool is available on SupportWeb.

 

Deployment for consortium:  One server for consortium, plus individual licenses for each institution.  Users log in to their own database to create reports.

 

The live demonstration included capabilities for report selection and modification, the use of prompts for report criteria and output formats, scheduling times to run reports, and a brief description of the differences between administrative access (Technical Author) and user-level access (Library Author) to the tool.

 

One shortcoming is that Analyzer only does generic alphanumeric sort, which causes call numbers not to sort correctly.

 

Report on ILS Task Force

 

Paul Fuller outlined recommendations of the ILS Task Force convened by the Virtual Library Advisory Committee (VLAC).  The recommendations are:

 

  • Server sites should provide regular cost accounting.

 

  • The consortium should be prepared to pay a fair market rate for server operation.

 

  • Centralized funding should be provided for server operation.

 

  • The consortium should issue an RFI to gather information about the potential cost savings of moving to a single server site and to gather information about a variety of service providers.

 

The task force also strongly recommended that the next ILS be implemented on the vendor’s native platform.

 

VLAC voted to accept the recommendations, thanked the Task Force members, and dissolved the group.  VLAC purposed to form another group to draw up the recommended RFI.

 

KYVL update

 

Enid Wohlstein stated that the hub sites have provided their costs for hosting Voyager for the consortium, but that the formats differed significantly, making them difficult to compare.  KYVL is interviewing for its open librarian position.  Support by the legislature and CPE for funding for postsecondary education—and library technology in particular—still appears to be strong, despite the lack of funding for library technology in the current fiscal year.  She continues to make the case for the significant cost savings realized by consortial purchases of academic software (e.g., databases, ILS, and the recent consortial purchase of Blackboard).

 

The American Justice School of Law has joined the KYVL-Endeavor Consortium.  Their library’s database will be hosted on the West hub, managed by the University of Louisville.

 

Endeavor training budget report:  An audit revealed that a check for $85,754 was misapplied to a non-KYVL training account some time ago, meaning that the training account has appeared to be funded at a lower level than expected.

 

Database and courier contracts are being re-bid this December.

 

A draft of the new KYVU Strategic Plan will be presented to CPE on Sept 17.

 

Update on Voyager 5 problems

 

See the earlier discussion after the Endeavor Update conference call and the beginning of the Analyzer presentation.

 

Voyager5-05 patch

 

Scheduling?  EISI recommends applying this patch before the Voyager 6 upgrade in January, in order to resolve the sorting problem.  East and West hubs need to decide on an upgrade time and let Tari Keller know.  Estimated time to patch:  about two hours per database.  This is critical for Murray State and Midway.

 

Other business

 

The group continued its discussion about frustrations with Endeavor’s poor response to support incidents, enhancement requests, and requests for pricing for adding new institutions to the KYVL consortium.

 

Next meeting

Proposed agenda topics:  January upgrade to Voyager 6

December 1, 2006, 1:00 p.m.

Send proposed agenda items to Tari Keller.

 

The moderator adjourned the meeting at 3:30pm.

 

Respectfully submitted,

Michael Stapleton

Systems Librarian

Kentucky Community & Technical College System