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Troubleshooting

Trouble logging in?

Many login errors can be resolved using the tips found below.

Password help

Browser version

Is your web browser up to date? Please follow these steps to check and update.

Chrome

  • Click the 3 dots in the upper righthand corner of your web browser window, or enter chrome://help/ in your Chrome address bar.
  • Choose Help > About Google Chrome.
  • If you need an update, Chrome will automatically begin updating. You will need to close and reopen Chrome for the changes to take effect.

Firefox

  • Enter about:preferences#advanced in your Firefox address bar.
  • If necessary, choose Update from the menu.
  • The option to "automatically install updates" may already be selected. If not, follow these steps to initiate an update.

Internet Explorer

  • Go to Tools (Alt + X) > About Internet Explorer.
  • Check "Install new versions automatically." If this box is checked, no further action is needed.  

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